Privacy Policy

Last Updated: June 29, 2026

At Big Cat Heating & Air, we value your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, submit forms, or interact with our digital marketing campaigns (including Facebook and Google ads).

1. Information We Collect

We collect personal information directly from you when you request an estimate, schedule a service call, or fill out a form. This information may include:

  • Name, email address, phone number, and physical property address.

  • Details regarding your heating and cooling systems.

  • Information provided via text messages, website contact blocks, or online scheduling tools.

Squarespace Analytics Note: Like most websites, our hosting platform, Squarespace, automatically collects basic data about your device, browser type, IP address, and how you interact with our site (such as pages visited or links clicked) using essential cookies and analytics tools.

2. How We Use Your Information

We use the information we collect strictly to operate our local home service business, including:

  • Contacting you to schedule or confirm appointments and send free estimates.

  • Sending service technicians to your home to perform HVAC work.

  • Processing invoices, payments, and managing customer history.

  • Sending occasional updates, seasonal maintenance reminders, or specific local promotional offers (which you can opt out of at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers necessary to run our business operations (such as Squarespace for hosting, our scheduling/CRM software, and payment processing platforms). These partners are strictly required to keep your information confidential and secure.

4. Data Retention

We retain your personal information for as long as necessary to provide our HVAC services, maintain business records, comply with legal/tax obligations, or resolve customer disputes.

5. Your Rights and Choices

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or ask us to delete your personal details from our active outreach systems.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:

  • Business Name: Big Cat Heating & Air

  • Location: Lehi, UT

  • Email: info@bigcatheatingair.com

  • Phone: 385-338-4025

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